Mobile Phone Repair Specialists
Mobile Phone Repair Specialists

Packing Instructions

Packing Instructions

Postal guidanceWhen sending your phone, use a padded envelope to help prevent further damage to your phone.   Try to protect the phone using bubble wrap or place the phone in a box with scrunched up newspaper.

* When sending your phone in a box,  please note there will be an additional £2.50 fee for return postage using First Class Signed For delivery.  There is no additional charge if returning your phone repair using Next Day Special Delivery

If you would like to benefit from Royal Mail postal insurance, please select Special Delivery, as mobile phones are not insured with 1st class recorded post.

Please leave the battery inside the phone.

Where possible, remove the SIM card and any memory card and keep those safe. If your phone requires a small tray to insert your sim card,  please send that with the phone

Include a note with your details with your repair, including contact number, email address, return address and any passwords or codes used to access the main phone functions. Do NOT provide passwords for any accounts such as google or apple accounts.

Once we receive your phone we will inform you of safe arrival and let you know as things progress. Once we have completed your repair, we will contact you regarding payment.

The address to send your phone to is :

The Phone Doctor
Unit 1 Market Hall
Pontefract
West Yorkshire
WF8 1AU

Payment Instructions

Here at The Phone Doctor, we make all payments using PayPal, the world’s leading online payment method.

Paypal is a secure online payment method which allows users to send or receive payments from other people or clients effortlessly. It allows payments to be made using a credit or debit card, or direct debit

Paypal accepts the following as payment method:

  • paypalMaestro.
  • Visa.
  • Visa Electron.
  • Direct Debit.
  • American Express.
  • Switch.
  • Solo.
  • and many more!

More information regarding making a payment with Paypal