Payment and Packing Instructions

Packing Instructions

Postal guidanceWhen sending your phone, use a padded envelope to help prevent further damage to your phone.   Try to protect the phone using bubble wrap or place the phone in a box with scrunched up newspaper.

* When sending your phone in a box,  please note there will be an additional £2.50 fee for return postage on repairs sent in a box using First Class Signed For delivery.  There is no additional charge if returning your phone  repair using Next Day Special Delivery

If you would like to benefit from Royal Mail postal insurance, please select Special Delivery, as they do not insure mobile phones with 1st class recorded post.

Please leave the battery inside the phone

Where possible, remove the SIM card and any memory card and keep those safe. If your phone requires a small tray to insert your sim card,  please send that with the phone

Please reply to any emails that ask for details about the phone repair which will give you a more rapid express repair.

Reply to emails for a Rapid Express Repair Service


Include a note with your details with your repair.


Once we receive your phone we will inform you of safe arrival and let you know as things progress and then once  completed

we will give  details of whats been done and royal mail tracking details.

Payment Instructions

Here at The Phone Doctor, we make all payments using PayPal, the world’s leading online payment method.

Paypal is a secure online payment method which allows users to send or receive payments from other people or clients effortlessly. It allows payments to be made using a credit or debit card, or direct debit

You do not need to have a paypal account to use our service, as you can make a simple one-off payment following the instructions provided. If you have an account, simply log in when asked. You will then be guided on how to complete your payment.

Paypal accepts the following as payment method:

  • paypalMaestro.
  • Visa.
  • Visa Electron.
  • Direct Debit.
  • American Express.
  • Switch.
  • Solo.
  • and many more!

More information regarding making a payment with Paypal