Unlocking instructions

Below are the instructions to unlock your phone using our remote unlocking service. You can request your unlock code here.

iPhone

Unlocking your iphone could not be simpler. Once your details have been processed, we will contact you and inform you it is ready to unlock. All you will need to do, is insert the SIM card you want to use. After a few seconds, the screen will show amessage stating “Activation required”.
Follow the on screen prompts to to complete the unlock. Normally you will only need to connect the phone to a WiFi network and confirm your iCloud account details. Once the unlock is done, you will be taken to the home screen with the new network displayed in the top left corner.
If processing has not yet been completed, the phone will state “SIM card not supported”. If you see this message, please wait until we have contacted you

Samsung

Unlocking your Samsung phone is very simple. When your details have been processed, we will send you a short code. Simply insert the SIM card you wish to use and turn the phone on. You will see a grey screen asking for an unlock code. Simply enter the unlock code we have provided and press the Unlock button. You will see a breif message stating “Network Unlock Successful”. Your phone is now unlocked. If the code does not work, please double check and try again. If the code still fails, please contact us as soon as possible. 

HTC

Unlocking your HTC phone is very easy. Once your details have been processed, we will provide an unlock code. 
Simply insert the SIM card you want to use and turn the phone on. You will be asked to enter the unlock code. Simply enter the code we provided and press the unlock button. You will see a breif message stating “Network unlock successful”

Sony

Unlocking a Sony phone is very easy, but requires a small check before we can begin processing the code. 
With your normal working SIM card in the phone, dial *#*#7378423#*#* (the code spells “service”). A menu will appear. Select Service Info from the menu, then SIM Lock. A list of 5 locks will be shown, showing if the phone is locked, and how many attempts to unlock the phone remain. Normally you have 5 attempts to get the code right before the phone becomes fully locked, so please take extra care entering the code.
The image below shows two examples of the SIM card lock screen. The top example is locked, and has 5 tries left, we can process the unlock code for this phone. The bottom example is locked with zero tries remaining. This phone is locked but cannot be unlocked by an unlock code. You will need to send this phone to us to unlock, and carries an additional charge.

If your phone can be unlocked, we will process the details you provided and send a 16 digit unlock code. When received, insert the SIM card you wish to use and turn the phone on. You will see a grey screen asking for the unlock code. Please be very careful entering the code as you have limited tries available. Once you are certain you have entered the correct code, press the Unlock button. You should see a breif message stating “Network Unlock Successful”. If the code fails, please double check and try again. If the code fails a second time, please contact us immediately for advice.

LG

Unlocking LG phones can be a little tricky, as there are a number of ways the phone will behave with the wrong SIM card inserted. Once your details have been processed, we will send you an unlock code.
Insert the SIM card you wish to use. If your phone shows a screen asking for the unlock code, simply enter the code and press unlock. You will see a short message stating “Network Unlock Successful”.
If you do not see a screen asking for the unlock code, you will have to enter it manually. This can be a little confusing.
For this exampe, we will us the LG Spirit, but please adjust the service code to match your phone model. 
You need to know the model number of the phone you are unlocking. This can usually be found on a label under the battery, or in the Settings menu under About Phone. The LG Spirit for example, is H440N.
Dial 3945#*XXX# (XXX is your model number, so the Spirit would be 3945#*440#). A service menu should appear showing the different locks on the phone. If a menu does not appear, you may need to redial 2945#*440#.
Select Network lock from the list shown, and enter the code we provided. You should see a breif message saying “Network unlock successful”.